5 real-world examples of companies getting results from AI delivering customer experience: the numbers, the companies, and the tools behind each win. Updated daily.
Most-used tools here: Muse, Amazon Bedrock, Cohere Embed v4, AWS Trainium, Deepgram
Meta reported on its Q3 earnings call that its AI app Muse has more than 10 million users. Shopping and personal productivity are among the most common ways people use it, according to the company.
Octave Reliance, a quality management SaaS for regulated industries, built a multi-tenant AI foundation on Amazon Bedrock using Cohere Embed v4. The platform embedded roughly 2 billion documents and launched a Complaint Triage Assistant. The shared…
Meta's AI app Muse crossed 10 million US downloads within 40 days of launch, a pace matched by only 11 other apps. Early data also suggests users stick with Muse at higher rates than rival AI apps.
Spotify says it used its recommendation system to filter out more than 50 million tracks it classed as AI-generated slop or spam over the past year. It also shifted recommendations toward human-made music and reports a marked drop in listener complaints…
Deepgram, which builds speech-to-text, text-to-speech, and voice agent models, moved its workloads to AWS Trainium to run its voice AI at scale. The company now handles quadrillions of audio tokens a year for more than 200,000 developers and 1,400…