2 real-world examples of companies getting results from AI with customer service: the numbers, the companies, and the tools behind each win. Updated daily.
Most-used tools here: ALTK-Evolve, Workers AI, Clairic, Clef
Researchers reported that ALTK-Evolve, a learned-memory system for AI agents, reached the top of the τ²-bench customer service leaderboard. The result came without depending on a frontier-class model, pointing to memory design as a lever for agent performance.
Cloudflare tested its Clairic extraction model on Workers AI in a damaged-product claims pipeline, chaining it with its Clef decision model and GLM-5.3 for drafting replies. The cascade ran about 3.2x faster than GLM-5.3 alone and lowered cost per million…